DELIVERY

How long will my order take to get to me ?
Courier Service will dispatch most orders within 1-2 business days, Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter.

Delivery times are reliant upon normal Malaysia Post delivery times and vary depending on where you live. Please allow between 1 - 7 working days from the date of the order being shipped

For more accurate delivery timeframes please visit our Shipping Link at the page.

Delivery times are an estimate only. Delivery time does not include any time parcels may spend in the destination countries customs service.

How can i track my order?
During the fulfilment stage, the status of your order will be updated in your account. After your order has been dispatched, a notification will be sent to you with a link to track your order via courier service.

In the event your order has not arrived within the estimated delivery date provided by courier service, please contact our Customer Service Team to follow up with Courier Service company directly.


How are international orders dispatched?
All international orders are packed in corrugated boxes and carefully packed to avoid movement and subsequent damage in transit.

The cost of the freight is calculated automatically by the site once your order is added to the cart and the destination country is selected, with the charge being showed in Ringgit Malaysia.

Please note that fragrances, aerosols and other flammable products cannot be dispatched internationally as they are classified as dangerous and flammable products and cannot be shopping internationally.

    PAYMENT

How can I pay for my order?

MIRAJA  accepts payments via:

Malaysia's Banking
Touch & Go Payment
Visa or MasterCard
BOOST Payment

If I use a credit card to purchase online, can anyone else obtain my credit card details?
No, Our online payment provider used industry best practice and the latest encryption method to ensure security of payment and your credit card details are safe & secure.

We do not see your credit card details when ordering online, with all transactions performed by the banking institutions.

We do not store any credit card details under any circumstances.


Can I use a gift voucher to pay for my order?
Yes, vouchers can be used to pay for a portion of your order with a limit of one per order.

Please use the voucher code in the shopping cart and ensure you have checked any and all relevant terms and conditions for your vouchers.

   ORDER ENQUIRIES 

Is my order confidential?
All information collected by ODOMALL is strictly confidential. We do not provide this information to any other party for any purposes. 


How do i cancel an order?
The best way to cancel an order is by calling us as soon as possible. In most cases, orders placed are dispatched within 1-2 Business day.

When your order is placed, you will have a timeframe to manually cancel your order by logging into your account.

Orders that are in fulfilment cannot, in most cases be cancelled due to our system processing the order efficiently. Once your order is processed into this stage a cancellation will not be possible.

If you would like to cancel your order beyond this stage you can post the order back to our Distribution Center at your own cost.

As long as the packaging is in its original condition, a full refund less postage will be provided upon its receipt as outlined in our Return Policy.


How can i change my address on my order?
If you need to change your address on an order you have placed , you will need to inform us immediately as orders process through our system rapidly.

Please email us with your updated address and we will endeavor to alter your order promptly

What do I do if something from my order is received damaged/missing or not as ordered?
Whilst every effort is made to ensure this does not happen if the above has occurred you will need to contact our Customer Service Team within 3 days of receiving your order with any relevant photos and order number and we will assist you further.

How will my order be packed?
Orders will be packaged in plain boxes and unmarked for privacy and security. They will also have packaging inserted to avoid movement in transit.